Frequently Asked Questions

Our FAQ page at Design Bees is designed to provide clear and concise answers to your most common questions. Whether you're curious about our subscription packages, how to submit a design request, or the specifics of our design process, you'll find all the essential information you need. We've organized the FAQs to ensure you can quickly find the answers you're looking for, helping you make the most of our services. For any additional queries, feel free to reach out to our friendly support team.

How does a subscription model work?

Our subscription plans vary by assigning a a dedicated designer to you for a few hours each week, or day (depending which package you choose). You can put in as many design requests as you like, and make as many revisions to your job as you need. For a flat monthly fee our platform provides on demand access to enjoy consistent, high-quality design services at your finger tips. You can find out more about how it works here.
What if I want to cancel my subscription? Can I?

You can cancel your subscription at any time. There are no long-term contracts or cancellation fees. If you cancel in the middle of your billing month, the subscription will cancel on the renewal date when the next payment would have been taken.
What types of design services does Design Bees offer?

Design Bees offers a range of services including Graphic Design, Custom Illustrations, Presentation Design, and Motion Graphics. Our different packages cover different design needs, so be clear on the types of briefs you will be wanting to give us before you choose the right package for you. You can sign up, right here and now online if you know what you need, and enjoy a 7 Day Free Trial on the package.
I am not sure what package I need?

You can checkout the details of what is included in each package here. If you still need help deciding which package is right for you and your business, get in touch and request a Demo, and we can advise you what would be best.
How does the Free Trial Work?

From time to time, we may offer free trials of Design Bees. A Free Trial is an opportunity for you to use our Services free of charge before deciding to move to the paid plan. Typically we give you 2 design jobs and about 6 hours of design time, so you can get a feel for the platform and the work we do. During the free trial your jobs will be watermarked, and then on moving to the paid plan you will be sent the approved files, You can find out more about the free trial here.
If I don't use my hours in a day do they roll over?

No, a designers daily hours to work on your account do not rollover if not used. However, whilst we have the hours allocations a guideline, we will always endeavor to meet your needs and where we have spare capacity will provide more hours. If we do not have the spare capacity, we suggest increasing your plan to a higher level to get more hours of design time. If you are already on the highest plan, then you can consider adding another plan on top of it to get more design hours.
What is the turnaround time for a design request?

Turnaround times vary based on the complexity of the request and the chosen plan you are on Standard requests typically have a turnaround of up to 3 working days.
Is there a limit to revisions I can make on a job?

Nope! You can request as many revisions as you like! All our plans include unlimited revisions. We're here to make sure your design is perfect and just the way you want it.
How are designers assigned to projects?

Designers are matched to projects based on their expertise and your specific requirements, ensuring the best fit for each task. Where possible we will assign the same designers to your work.
Is there a limit to the number of design requests I can make each month?

Nope! You can submit an unlimited number of design requests, but they will only be tackled one at a time. Be sure to keep us updated with what your priority jobs are.
What happens if I need a type of design job that’s not included in my plan?

If you need to brief something that is not in scope in your current active plan, then you change your plan to one that does include your design requirement in. Please change your plan here .
Do you offer services for large enterprises?

At this stage we do not offer design services to Large Enterprise customers or agencies. Our packages are designed for small to medium businesses who need an on demand affordable service for their graphics needs.
Can you write my copy for me?

We don’t write your copy for you, and ask you to supply us all copy in briefing us. We suggest using Chat GPT if you need a bit of help creating some impactful copy for your brief!
Do I own the work?

Yes, it is 100% all owned by you as soon as you become a paid subscriber.
Do you offer phone call briefings?

To keep our cost base low, we undertake all briefings via online only. We suggest that you use Loom and record your briefing if you have something complex you want to show your designer. Pop it in the addtional information section at the very end of the brief. Loom is free and you can record your screen and you presenting for 5 minutes at a time.
Are premium stock images included in the plans?

Yes, any images we supply in designs are included in your subscription. If you supply use with an image you must ensure that you have the rights to use the image for the life of the asset.
Are source files included in the designs?

Yes, if you add the output files you need to your brief, then all completed designs come with the original source files for your use.